Frequently Asked Questions
Everything you need to know about your hero gear.
What materials are your hoodies made from?
Every Hoodies For Heroes garment is crafted from a premium blend of 80% ringspun cotton and 20% polyester fleece, ensuring a soft feel and long-lasting durability for daily wear.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
How should I care for my hoodie to prevent shrinking?
To maintain the perfect fit, we recommend machine washing your hoodie inside out in cold water and tumble drying on a low heat setting or air drying.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If your hoodie doesn't fit or you aren't satisfied with the quality, you can return it for a full refund or exchange, provided it is unworn and unwashed.
Do you offer bulk discounts for first responders or organizations?
Yes, we love supporting our heroes. Please contact our support team with your organization details to receive a custom quote for bulk orders of 15 items or more.
How can I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status in real-time.