Returns & Exchanges
At Hoodies For Heroes, we stand behind our quality and offer a 30-day window for returns or exchanges on all unworn, unwashed apparel. We want to ensure every hero is satisfied with their gear, so we make our reclamation process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your hoodie in its original bag.
Ship It Back
Drop off your package at any authorized carrier location; make sure to include the packing slip inside to ensure faster processing.
Receive Refund or Exchange
After our team inspects the returned items, we will issue a full refund to your original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing